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Telephony

Fully cloud based highly integrated telephony solutions

Telephony is essential for any business

Basic telephony, to make and receive phone calls, is clearly critical for any business however for the modern business World you need far more than a basic telephone.  As such we provide fully cloud based telephony solutions that give the following benefits:

  • Lower capital costs to implement.
  • Fully integrated with applications running on our enterprise cloud platform.
  • Reduced call costs by using VoIP (Voice over IP).
  • Vastly improved resilience as all services are run from our dual datacentres on a highly available server infrastructure.

If you have an on premise IT infrastructure you are still able to utilise our cloud telephony solutions however integration with applications may be limited in some instances.

The systems we use to provide telephony not only allow for phone calls but provide much more including:

  • Presence information (letting you know which co-workers are available).
  • Conference calling.
  • Integration with popular business applications such as Microsoft Outlook.
  • Video conferencing.

Having analysed the vast range of telephony solutions available we choose Microsoft Skype for Business and ShoreTel as our preferred platforms.  Both offer enterprise level functionality and an architecture which can be scaled to meet any business requirement.

ShoreTel

ShoreTel offer a complete unified communications solution.  Business phone systems hardly changed after they were introduced in the 1950s: an on-location PBX managed multiple phone lines and routed calls. Sure, there were technical advances and add-on services enhanced performance, but communication was basically limited to voice.

Today, however, there are countless ways to email, text, buddy, share, video chat, conference—and place a call. This brings tremendous advantage by increasing the speed of business.  But it also spawns equally tremendous complexity. How can IT departments keep up with administering and securing a multitude of  applications? Fortunately, there’s a better way.

See ShoreTel Connect in action below.

Microsoft Skype for Business

So what is Skype for Business?  Just a super efficient way to quickly connect with co-workers and business partners!

Skype for Business is IM, calling, video calling, and sharing and collaboration all rolled into one package.  Microsoft Skype for Business (previously called “Lync”) is powerful way to instantly communicate with colleagues and other people around the world. With the click of a button you can open a text chat, make a voice or video call, or even start an online meeting. Skype for Business makes online communication more collaborative and engaging. And, you can use Skype for Business from nearly any computer or mobile device anywhere in the world with Internet access.

See Skype for Business in action below.